Privacy policy

Last Updated: July 14, 2026

TruVexa ("TruVexa", "we", "us", or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, purchase our products, communicate with us, or otherwise use our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE COLLECT

Depending on how you interact with TruVexa, we may collect the following information:

Personal and Contact Information

Name
Email address
Phone number
Billing address
Shipping address

Order and Transaction Information

Products purchased
Order details
Order history
Return and refund information
Payment status
Transaction-related information

Payment Information

Payments may be processed by Shopify and/or third-party payment service providers.

TruVexa may receive payment-related transaction information, such as payment status, payment method type, and transaction identifiers.

We do not intentionally store complete card details unless specifically supported and securely processed through an authorized payment provider.

Account Information

Customer account details
Saved addresses
Wishlist information, where available
Customer preferences

Device and Usage Information

IP address
Browser type
Device information
Operating system
Website activity
Pages viewed
Products viewed
Referring website or source
Interaction with our store

Customer Support Information

When you contact us, we may collect information contained in your emails, messages, requests, complaints, reviews, and other communications.

HOW WE USE YOUR INFORMATION

We may use personal information to:

Process and manage orders
Deliver products
Provide order confirmations and updates
Process returns, cancellations, and refunds
Manage customer accounts
Respond to customer questions
Provide customer support
Prevent fraud and misuse
Maintain website and transaction security
Improve our website and shopping experience
Analyze store performance
Understand product and customer interests
Personalize the shopping experience where permitted
Send promotional communications where permitted
Comply with applicable legal and regulatory requirements
Protect our legal rights and business interests

HOW WE SHARE INFORMATION

We may share personal information with service providers and business partners where reasonably necessary to operate TruVexa.

These may include:

Shopify
Payment processors
Shipping and courier partners
Order fulfilment partners
Product suppliers, where required for fulfilment
Cloud and hosting service providers
Customer support providers
Analytics providers
Advertising and marketing service providers
Fraud prevention and security providers
Professional advisers
Government, regulatory, or law enforcement authorities where legally required

We do not sell personal information merely in exchange for money.

Third-party services may process personal information according to their own privacy terms and applicable agreements.

SHOPIFY

Our online store is powered by Shopify.

Shopify provides the e-commerce infrastructure used to operate our online store and may process personal information in connection with your use of the store, checkout, and related Shopify services.

COOKIES AND SIMILAR TECHNOLOGIES

TruVexa and its service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

Keep the website functioning
Remember preferences
Maintain shopping cart functionality
Improve website performance
Understand website usage
Measure marketing performance
Prevent fraud
Provide relevant advertising where permitted

Your browser may allow you to block or delete certain cookies.

Disabling cookies may affect some website functionality.

Where required, we may provide cookie or privacy preference controls.

MARKETING COMMUNICATIONS

Where permitted, we may send information about:

New products
Special offers
Discounts
TruVexa updates
Promotional campaigns

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication.

You may also contact us to request that we stop sending certain promotional communications.

Transactional communications relating to orders, security, or customer service may still be sent where necessary.

DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

Order fulfilment
Customer support requirements
Legal obligations
Accounting and tax requirements
Fraud prevention
Dispute resolution
Enforcement of agreements

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely handle it in accordance with applicable requirements.

DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission, electronic storage system, or security method is completely secure.

You are responsible for maintaining the confidentiality of your account credentials.

YOUR PRIVACY REQUESTS

Subject to applicable law, you may have rights or options concerning your personal information.

You may contact us to:

Ask questions about our privacy practices
Request access to certain personal information
Request correction of inaccurate information
Request deletion or erasure where applicable
Withdraw consent where processing is based on consent
Raise a grievance concerning our handling of personal information

We may need to verify your identity before processing certain requests.

Some requests may be restricted where information must be retained or processed for legal, security, fraud prevention, contractual, or other permitted purposes.

CHILDREN'S PRIVACY

TruVexa may sell products intended for children, but our online shopping services are intended to be used by adults or by individuals acting with appropriate parental or guardian involvement.

We do not knowingly seek to collect children's personal information in a manner contrary to applicable law.

If you believe a child has provided personal information improperly, please contact us.