Shipping policy
Last Updated: July 14, 2026
This Shipping Policy explains how TruVexa processes and ships customer orders.
1. ORDER PROCESSING
Orders are processed after successful order confirmation and, where applicable, payment verification.
Our normal order processing time is approximately 3–5 business days.
Processing times may be affected by:
- Weekends
- Public holidays
- High order volumes
- Product availability
- Supplier or fulfilment delays
- Address verification
- Payment verification
Order processing time is separate from shipping transit time.
2. SHIPPING LOCATIONS
TruVexa currently ships to eligible delivery locations within India.
Delivery availability may depend on:
- Postal PIN code
- Courier coverage
- Product type
- Seller or supplier location
- Shipping restrictions
We may be unable to deliver certain products to some locations.
3. ESTIMATED DELIVERY
Estimated delivery times are displayed at checkout or communicated after order confirmation where available.
Typical delivery may take approximately 3–10 business days after dispatch.
This is an estimate and not a guaranteed delivery date unless expressly stated otherwise.
Delivery times may be affected by:
- Courier delays
- Weather
- Public holidays
- Natural events
- Transportation disruption
- Remote delivery locations
- Incorrect addresses
- Government restrictions
- Other circumstances outside our reasonable control
4. SHIPPING CHARGES
Shipping charges, where applicable, are displayed during checkout before you complete your order.
TruVexa may offer free shipping on selected:
- Products
- Orders
- Order values
- Promotional campaigns
Any free shipping offer is subject to the conditions displayed with the offer.
5. ORDER TRACKING
Where tracking is available, customers may receive tracking information after the order is dispatched.
Tracking updates are provided by the relevant courier or fulfilment partner and may take time to appear.
6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Please verify:
- Customer name
- House or flat number
- Street or area
- City
- State
- Postal PIN code
- Phone number
Contact TruVexa as soon as possible if you notice an address error.
We cannot guarantee address changes after an order has been processed or shipped.
7. FAILED DELIVERY
A delivery may fail because of:
- Incorrect address
- Incomplete address
- Unavailable recipient
- Incorrect contact number
- Customer refusal
- Repeated unsuccessful delivery attempts
If an order is returned to the sender or fulfilment location, additional shipping charges may apply for redelivery where legally permitted and appropriately communicated.
8. DAMAGED SHIPPING PACKAGE
If your order arrives visibly damaged, document the condition with clear photos or video.
Contact TruVexa promptly and provide:
- Order number
- Product details
- Photos of the shipping package
- Photos or video of the product
- Description of the issue
We will review the request under our Refund and Return Policy.
9. MULTIPLE SHIPMENTS
Products in the same order may sometimes be shipped separately.
You may receive:
- Multiple packages
- Different tracking numbers
- Deliveries on different dates
You will not be charged additional shipping solely because TruVexa chooses to split fulfilment, unless otherwise clearly agreed.
10. DELIVERY DELAYS
We work with third-party shipping and fulfilment providers.
If your order is delayed, please contact TruVexa with your order number.
We will make reasonable efforts to review the shipment status.
11. CONTACT US
For shipping assistance:
TruVexa
Email: support.truvexa@gmail.com
Please include your order number in shipping-related requests.