Refund policy

Last Updated: July 14, 2026

Thank you for shopping with TruVexa.

We want customers to have a clear and fair shopping experience. This Refund and Return Policy explains how return, replacement, cancellation, and refund requests are handled.

1. Return Request Window

You may request a return for an eligible product within 7 days of delivery.

A return request submitted after the applicable return period may not be accepted unless required under applicable law.

To request a return, contact TruVexa at:

Email: support.truvexa@gmail.com

Please provide:

Customer name
Order number
Product name
Reason for the return
Clear photos or videos of the product and packaging where relevant
Details of any damage, defect, incorrect item, or missing item

Do not send a product to us without receiving return instructions.

We want you to be satisfied with your purchase.

Return Eligibility

You may request a return if:

Product is damaged
Wrong product delivered
Product has manufacturing defect
You must contact us within 48 hours of delivery with clear photos/videos.

Non-Returnable Items

We do not accept returns for:

Change of mind
Used products
Minor color/design variations
Items without original packaging

Refund Process

Once approved, refund will be processed within 5–7 business days
Refund will be credited to original payment method

COD Orders

For COD orders:

Shipping charges are non-refundable
Return shipping charges may apply

Order Cancellation

Orders can only be cancelled within 12 hours of placing the order.